Customer Service
Products & availability
Our collections are produced in small quantities, with a thoughtful approach that places European craftsmanship at the heart of our process. Most of our pieces are brought to life in partner workshops in Portugal. We do not systematically restock our collections, so if you have your eye on a particular style, we recommend not waiting too long.We deliberately produce in small quantities and love introducing new styles each season. As our fabrics are specially produced for UntoldSway, the manufacturing process takes time. This means that we are unfortunately unable to quickly restock sold-out pieces. If you have your eye on something, we recommend not waiting too long!
The entire Autumn/Winter 26/27 collection was produced in Portugal, in garment workshops employing around twenty people.
The composition of the fabrics used in our garments and the care instructions can be found on each product page on our website. This information is also included on the labels of our garments.
Fits & sizes
We provide as much information as possible to help you choose the size that suits you best. If you are unsure or need advice, please feel free to contact us at hello@untoldsway.com.To find the size that suits you best, please refer to the size guide available in the details of each item. You will find the key measurements of the garment, which you can compare with similar pieces in your wardrobe.
If you are hesitating between two sizes, email us at hello@untoldsway.com, mentioning the style you are interested in and, if possible, your measurements. We will be happy to help you choose.
If you need personalised advice, please don’t hesitate to contact us at hello@untoldsway.com. We will do our best to guide you. Sometimes, choosing together makes things a little easier…
Orders
To easily check the status of your orders, simply log into your account and go to the “My Orders” section.If you notice a mistake, please contact us as soon as possible at hello@untoldsway.com. We will do our best to amend your order before it is prepared. Unfortunately, once your order has been shipped, we will no longer be able to make any changes.
If your order is incomplete or you have received an incorrect or defective item, please contact us at hello@untoldsway.com, including your order number and a few photos. We will get back to you with a suitable solution.
Does an item not quite work for you? You can absolutely return it to us free of charge. Visit the “Returns” section for instructions on how to proceed.