Returns

Would you like to return a product*? This is absolutely possible. Please follow the steps below.

Log in to your account and go to the “Orders”. Select the relevant order and click on “Return”. Select the relevant order. Complete the return request by selecting the reason for your return. We will review your request as soon as possible and send you a bpost return label to attach to the shipping box.

To be accepted, any returned product must be:

— In new condition, unworn and unwashed;

— In its original packaging, with the UntoldSway label attached;

— Complete (including, for example, any accessories such as a belt, key ring, … that were included with the original product);

— Packed in a sufficiently sturdy box, preferably the original packaging, so that it reaches us in perfect condition.

Return shipping costs are covered by UntoldSway. Simply place the return label sent to you by email over the original shipping label, securely close the package and drop it off at a post office or collection point.

Returned items must reach us within 14 days of receiving your order at the following address:

UntoldSway

Rue Rioul 36

4500 Huy

Belgium

After this period, no returns will be accepted.

We recommend sending your return within 7 days of receiving your order to ensure that it reaches the above address within the required 14-day period.

UntoldSway reserves the right to refuse any refund if the return conditions mentioned above are not met.

Only returned products will be refunded.

Refunds

Once your parcel has been received by our company, we will check that it complies with our return policy and refund the value of the returned item(s) by bank transfer. Refund processing may take up to 14 business days.

Exchange

If you wish to exchange an item, log in to your account and go to the “Orders”. Select the relevant order and click on “Exchange”. Complete the exchange request by selecting the reason for your exchange request. We will review your request as soon as possible and send you a bpost return label to attach to the shipping box.

Have you received an item that was damaged during delivery, or do you have any questions regarding returns? Please contact us at hello@untoldsway.com.

*If you are a consumer residing in a European Union member state, you have the right to cancel your order and request a refund (European Directive 2011/83/EU and Article VI.47 of the Belgian Code of Economic Law).